Shipping Information

At YKUNO, we want your order to arrive safely and in good condition. Every order is prepared carefully and shipped to the delivery address provided at checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders placed during weekends, public holidays, or busy periods may require additional processing time.

Delivery Times

Estimated delivery times for orders within New Zealand are:

New Zealand: 3–7 business days

For international orders, delivery may generally take 7–20 business days, depending on the destination and shipping carrier.

Delivery estimates are not guaranteed and may be affected by weather, public holidays, carrier delays, or other circumstances outside our control.

Free Shipping

Free shipping may be available on qualifying orders. Any applicable shipping offer or delivery charge will be displayed during checkout before your order is completed.

Shipping Costs

If shipping charges apply, the available shipping options and costs will be shown at checkout based on your delivery address.

Order Tracking

Once your order has been dispatched, tracking information may be provided to the email address used when placing your order.

Please allow some time for tracking information to update after the package has been handed to the carrier.

Incorrect Address

Please carefully check your name, address, postcode, and contact details before completing your purchase.

If an incorrect address is provided, delivery may be delayed or the package may be returned to the sender. Contact us as soon as possible if you need to update your shipping details.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

We will review the available shipping and tracking information and assist you with the next steps.

International Orders

Customers outside New Zealand may be responsible for customs duties, taxes, or other fees required by their local authorities.

These charges depend on the destination country and are not controlled by YKUNO.

Contact

If you have questions about shipping, delivery times, or your order, please contact our customer support team through the contact details provided on our website.